FAQs

Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We are here to provide clarity and ensure a smooth shopping experience for all our customers in the United States. If you need further assistance, feel free to reach out to us at support@sirak.shop.

Question #1: What kind of products do you sell?
Answer: At Sirak, we offer high-quality products designed for daily comfort and a modern, minimal style. Our focus is on delivering premium items that fit seamlessly into your everyday lifestyle.

Question #2: How long will my order take to arrive?
Answer: We work efficiently to get your order delivered to you as quickly as possible:

  • Order Cutoff Time: 5:00 PM (EST)
  • Processing Time: 1 to 2 business days (Monday – Friday)
  • Shipping Time: 4 to 6 business days (Monday – Friday)
  • Total Estimated Delivery: 5 to 8 business days

Question #3: Do I have to pay for shipping?
Answer: No! We offer Free Shipping on All Orders delivered within the United States. There are no hidden fees at checkout.

Question #4: Where is Sirak located and where do you ship?
Answer: Sirak is located at 789 Hancock St, Brooklyn, NY 11233, United States. Currently, we ship exclusively to customers within the United States.

Question #5: Can I modify or cancel my order after placing it?
Answer: Yes, you have a 24-hour cancellation window after placing your order to request changes or a cancellation. Please email us at support@sirak.shop or call us immediately for assistance.

Question #6: What is your return policy?
Answer: We offer a 30-day return policy from the date of delivery. If you change your mind, return shipping costs are the responsibility of the customer. Items must be unused, unwashed, and in their original packaging to be eligible for a return.

Question #7: Is there a restocking fee for returns?
Answer: No. We have a $0 Restocking Fee for all eligible returns.

Question #8: When will I receive my refund?
Answer: Once we receive and inspect your returned item, we will process your refund. It typically takes 7 business days for the funds to reflect in your original payment method/bank account. All refunds are issued in USD ($).

Question #9: Do you provide tracking for orders?
Answer: Yes! As soon as your order is dispatched, you will receive an email with a tracking number so you can monitor your delivery in real-time.

Question #10: What payment methods do you accept?
Answer: We accept major credit/debit cards and secure checkout methods. (Note: If you are offering Cash on Delivery (COD) like your old store, you can keep that, otherwise standard Shopify checkout supports online payments).

Question #11: How can I reach customer support?
Answer: Our customer support is available 24/7! You can contact us via email at support@sirak.shop or call us at +1 (718) 5522-652. Our business operations run Monday to Friday, 9:00 AM – 5:00 PM (EST).

Business Information: