Refund policy

At Sirak, customer satisfaction is our top priority. We strive to provide clear, transparent, and fair policies for all refunds. Please read the following policy details regarding eligible refunds and processing times.

1. Refund Eligibility
Refunds are processed after an item is returned and inspected by our team. To be eligible for a full refund:

  • The return request must be initiated within 30 days of receiving your package.
  • The product must be unused, unwashed, and in its original packaging with all tags attached.
  • Proof of purchase (order confirmation email or order number) must be provided.

2. Refund Amounts & Shipping Charges

  • Damaged, Defective, or Incorrect Items: If you receive a damaged or incorrect product, we will issue a full refund including any original shipping costs (if applicable).
  • Customer Remorse / Change of Mind: If you request a refund due to a change of mind or personal preference, the item purchase price will be refunded. However, return shipping costs are the customer's responsibility and are non-refundable.
  • Restocking Fee: $0 (We do not charge any restocking fees on returns).

3. Order Cancellations

  • You have a 24-hour window from the time of order placement to request an immediate cancellation and full refund before your order enters processing.
  • To cancel, email us immediately at support@sirak.shop or call +1 (718) 5522-652.

4. Refund Processing Time & Method

  • Inspection: Once your return arrives at our address (789 Hancock St, Brooklyn, NY 11233, United States), we will inspect it and notify you via email regarding the approval or rejection of your refund.
  • Processing: Upon approval, your refund will be issued to your bank account or original payment method.
  • Timeline: Refunds typically take up to 7 business days to reflect in your account, depending on your bank or financial institution. All refunds are issued in USD ($).

5. Late or Missing Refunds
If you haven’t received your refund after 7 business days:

  • First, check your bank account or credit card statement again.
  • Contact your bank or payment provider, as processing times can vary.
  • If you’ve done this and still have not received your refund, please contact us at support@sirak.shop.

Business Information: